Forum Discussion
Microsoft Sales Co-pilot promotional emails being sent to all users
Since yesterday, all users in my environment are getting an email from mailto:email address removed for privacy reasons with the subject "Start selling better, faster, and more intelligently with Mic...
Thank you Dan for sharing these details. We've made a note of this and are investigating further to either add a new setting for the Sales Copilot Welcome email or have it abide by the above setting that applies to M365 product emails. We've also made a note of the verbiage in the setting that implies that it applies to all M365 product emails sent to end users & shared feedback with internal stakeholders. Rest assured, as of now, users shouldn't receive any additional emails from Sales Copilot apart from the Welcome email.
Thanks,
PM, Sales Copilot
Thanks,
PM, Sales Copilot
Hi YashLundia
It seems newly created users in my environment are receiving an email with the subject “Microsoft Sales Copilot is installed and ready to use”.
These users go through onboarding and one of the first things they see in their mailbox is a promotional email from Microsoft Sales Copilot. We have no setting to control if sales copilot is installed for users or not, and these users are not in a sales function or role.
Please can you investigate internally why users are still receiving emails like this? No other Microsoft product groups are sending such emails to users.
- Hi Dan,
Sincere apologies for the delay in getting back to you. We'd recently made an update to the email and hence you're seeing the new subject "Microsoft Sales Copilot is installed and ready to use".
It seems that the new users that you added to your environment also had the Sales Copilot license & thereby Sales Copilot was installed in Outlook and they therefore got the Welcome Email. Please note that this email is not meant to be a "promotional" email, it is rather a one-time "transactional" Welcome Email that is sent to new users when Sales Copilot is installed to help get started with using the product.
In case you don't want Sales Copilot to be auto-installed for your new users (& thereby users not receiving the Welcome Email), please let me know and I can reach out to you separately to help you with that since we'd need your tenant ID for the same. In the meantime, here's guidance for users to uninstall Sales Copilot in case they wish to do that: https://learn.microsoft.com/en-us/microsoft-sales-copilot/install-sales-copilot#uninstall-sales-copilot-outlook-add-in
Thanks,
PM, Sales Copilot