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khiri-ihab's avatar
khiri-ihab
Copper Contributor
May 07, 2023

connection issue

Could I get some assistance on how to deal with "A failure occurred in Web Api in Dynamics 365" when trying to set up VIVA Sales for Outlook for the first time? I have done the centralized admin deployment. 

Dynamics CRM connectivity

3 Replies

  • RezaAssadi's avatar
    RezaAssadi
    Icon for Microsoft rankMicrosoft
    May 08, 2023
    Hi Khiri, could you share a screenshot that shows the specific error you are seeing?
    • khiri-ihab's avatar
      khiri-ihab
      Copper Contributor
      May 09, 2023
      {"errorcode":0,"message":"A failure occurred in Wep Api in Dynamics 365.","details":"{\"error\":{\"code\":\"0x8006088a\",\"message\":\"Resource not found for the segment 'msdyn_crmconnections'.\"}}","sessionId":"51efc9bf-e1b4-46c8-ad49-3f02ef271409","activityId":"eae7647b-7249-4faa-a655-ca6b7fae8e54"}
    • khiri-ihab's avatar
      khiri-ihab
      Copper Contributor
      May 09, 2023
      I suspected it was due to user installed plug-in, so now I have admin-uninstalled the plug-in, and 24 later installed it again. I am still waiting for the plug-in to deploy. Is there a way to speed up the deployment process?

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