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Johnny51195's avatar
Johnny51195
Copper Contributor
Aug 06, 2023

Cannot connect to my Dynamics 365 environment

Hi everyone,   I cannot connect to my D365 CE environment within Outlook. It provides an error: { "errorcode": 4255, "message": "To use Sales Copilot, sign out of the app, open it again, and sig...
Dynamics CRM connectivity
SamJar's avatar
SamJar
Icon for Microsoft rankMicrosoft
Dec 15, 2023
The issue is now resolved. You may need to restart Outlook once but then will work.
Do let us know if you see any other issues with the new Outlook client.

Thank you!
Sam
Jan_Havel's avatar
Jan_Havel
Copper Contributor
Dec 15, 2023

Thanks, SamJar 

 

I confirm that Copilot now works fine on my computer. Thank you!

  • SamJar's avatar
    SamJar
    Icon for Microsoft rankMicrosoft
    Dec 17, 2023
    Thank you Jan for confirming!
    Sam