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Hi Alison,
Can I check if there is any recommended way an Internal Communications team can use an official profile (as opposed to a team member's profile) to post important business annoucements in the All-Company community?
Thanks!
Can I check if there is any recommended way an Internal Communications team can use an official profile (as opposed to a team member's profile) to post important business annoucements in the All-Company community?
Thanks!
- Great question - you can add delegation to your users, but as kevin mentioned you'd need a service account. More details about delegation here https://support.microsoft.com/en-us/topic/delegation-in-viva-engage-2f0a64a3-c5c0-45cd-b3f1-e1e06732f89f
Thanks so much for your responses, Alison, Kevin & Lesley - Really helpful!
Can I check another thing please - is it possible to have 2 All Company communities?
- You'd have to create a service account, which is an M365 account that looks like a person to M365 (and costs a license) but with it's name "Internal Communications" tells human beings it isn't really a person.
- In my experience its best to have a real person managing this and have a real face and voice, perhaps have one or two marking each other to make authenticate posts. However in Viva Engage Premium Licence you can delegate posts to others so a senior comms leader might like to delegate posting to their subordinates.
Delegate posting is in the standard Viva Engage offering. You'd only need Premium to do delegate posting to Storyline.
