Forum Discussion
WMV File not Uploading
I have tried several times to upload a WMV file which was recorded by a Polycom RSS4000. The WMV file continually fails but a MP4 file has had better success. The file format is a 1280x720p 30fps f...
Anybody having the same problem?
I would recommend you to try access the video on different browsers and open a support ticket
Not to be passive agresive, but as you can clearly see, i cannot get a support ticket.
- Would it be possible to share the content via OneDrive or other means, so we can investigate the upload issue?
I'll ask a colleague to follow up separately on the inability to open a support ticket. Thanks!Thanks Anil.
If anyone could share one of the problematic video files with me, I will engage the team to find a root cause.
The original failure was with IE11. 2nd attempts include Edge 38.14393.1066.0 and Chrome 59.0.3071 which provided the same failure.
The file format (and the WMV8 video codec) should have worked - would it be possible to share a link to the input video offline with us to debug the issue? Thanks!
