Forum Discussion
Jay Dalton
Aug 10, 2017Copper Contributor
WMV File not Uploading
I have tried several times to upload a WMV file which was recorded by a Polycom RSS4000. The WMV file continually fails but a MP4 file has had better success. The file format is a 1280x720p 30fps f...
Ava 970 Farrugia
Aug 13, 2017Copper Contributor
And when i try to contact support, this comes up:
Ava 970 Farrugia
Aug 13, 2017Copper Contributor
Anybody having the same problem?
- Aug 13, 2017I would recommend you to try access the video on different browsers and open a support ticket
- Ava 970 FarrugiaAug 15, 2017Copper Contributor
Not to be passive agresive, but as you can clearly see, i cannot get a support ticket.
- Anil MurchingAug 15, 2017
Microsoft
Would it be possible to share the content via OneDrive or other means, so we can investigate the upload issue?
I'll ask a colleague to follow up separately on the inability to open a support ticket. Thanks!
- Jay DaltonAug 14, 2017Copper Contributor
The original failure was with IE11. 2nd attempts include Edge 38.14393.1066.0 and Chrome 59.0.3071 which provided the same failure.
- Anil MurchingAug 14, 2017
Microsoft
The file format (and the WMV8 video codec) should have worked - would it be possible to share a link to the input video offline with us to debug the issue? Thanks!