Forum Discussion
Video recording is frozen after 25' but sound continues just fine
Nikolas_LazaridisThere was a problem with recording screen capture some days ago, fixed March 28 I think.
The recording happens in the cloud at Microsoft, I think you can not do anything here beside open a ticket to the Microsoft support.
As a tipp: I record important sessions additionally with OBS on my local computer. But try beforehand whether your system can do it in terms of performance!
with what you recorded the video? A Teams meeting, a Teams live event, with PowerPoint, with something else?
Teams Meetings and PowerPoint are recording "only" one video. In a Teams live event beside your primary recording you have a second recording you can download.
As an other option you can download the original video from Stream as a owner or admin and see if this is corrupt. If not, reupload it.
BR,
Tomislav
Hello Tomislav Karafilov ,
Thanks for such rapid response!
Yes I forgot to mention Teams was used to record the session. I've downloaded the video but exactly the same result, regardless of player or OS. I'm almost sure that this is a system glitch and the video is damaged, but how ofter does this happen and has it occurred to others? Is there a way to avoid this ?
Best Regards,
Nikolas
Nikolas_LazaridisThere was a problem with recording screen capture some days ago, fixed March 28 I think.
The recording happens in the cloud at Microsoft, I think you can not do anything here beside open a ticket to the Microsoft support.
As a tipp: I record important sessions additionally with OBS on my local computer. But try beforehand whether your system can do it in terms of performance!
Sorry for the dumb question, but how does one open a support ticket for streams issues ?
Thanks!
Alex.
Thanks again for such rapid response and your suggestions. I doubt that Microsoft will have the time to investigate what went wrong, so I'll skip the ticket, but I'll take look at OBS !
Best Regards,
Nikolas
