Forum Discussion
WorkFH
Nov 10, 2020Copper Contributor
Video playback not working for screen recordings published directly in browser
Hello, Video playback is not working when publishing a screen recording directly in the browser. The video just has a spinning circle on it after being published. If the video is downloaded durin...
- Nov 11, 2020
WorkFH Bonton thanks for bringing this to our attention, this looks like a known issue and we're currently in the process of rolling out a fix. Can you confirm for me if these screen recordings include audio? We're seeing this issue with silent screen recordings. Until the fix is rolled out, you should be able to create working screen recordings by enabling your mic or checking "share audio" in the share window, or using the workaround of downloading and reuploading the video.
marissazhang
Dec 08, 2020Copper Contributor
WorkFH An update - this fix has now been rolled out!