This problem occurs just yesterday that our users weren't able to play embedded videos on our internal website. It says that the browser is blocking cookies. This occurs on mobile safari and chrome (tested on iPhone) but works in chrome on Android. Please also take note that the problem is only when browsing on mobile, iPhone in particular. This wasn't the case before. Before, it was working. Desktop is fine on different browsers including IE9. We are using the iFrame embed code from the Stream Video Page and putting it on WordPress to display the video.

Were you able to try disabling the prevent cross-site tracking setting in safari? Mohcine Chaouki

We have this same problem too. Asking iOS users to turn off cross site tracking is not a good answer or fix. It's too complicated to ask users to do that. Microsoft Stream needs to find some way to use cookies that comply with iOS default settings for cookies.

Thank you!!! that solved it!It would be awesome to have a KB article posted about this issue.

Saili Raje Is the only solution to turn off Prevent Cross-Site Tracking option in iOS Safari settings? With all of our schools moving to more content being digital because of Covid-19, in a rushed environment where IT do not control all devices, it is difficult to tell parents they should turn off what they deem a setting that increases their security to be able to view educational content for their kids. Would love any help with this to give to our teachers across the state.

turning off Prevent Cross-Site Tracking does not fix the issue. a real fix is needed ASAP

Video not playing embed problem - A setting in your browser is blocking cookies. Mobile only.

28 Replies

carolyn910
Brass Contributor
May 06, 2019
Mark_JL we are having the same issue, but in our case we are not using the embed code -- we are using the Stream web part in a Modern SP page. Works fine in Chrome but not in Safari. We get the same symptom.

We tried the workaround suggested in another thread of turning off Prevent Cross-Site Tracking, clearing cache & cookies, etc. but the web part still displays the same message (I have cookie blocking turned off too, and block pop-ups for good measure) -- and prompting to Open in a new window. All our MSFT and Apple versions are current.

Our company has standardized on Apple mobile devices and we are getting ready to roll out our brand new intranet built on SP modern.

@saileraj
- Saili Raje
  Microsoft
  May 29, 2019
  carolyn910 to clarify, is this in SP iOS native app or directly in the browser?
  - carolyn910
    Brass Contributor
    Jul 17, 2019
    Saili Raje Both
shauntv
Copper Contributor
May 06, 2019
Mark_JL I am also facing the same problem for the past 10 hours. the player is not working on iphone 6 but playing on laptop google chrome.

Forum Discussion

Video not playing embed problem - A setting in your browser is blocking cookies. Mobile only.

28 Replies

Resources