Forum Discussion
Video not playing embed problem - A setting in your browser is blocking cookies. Mobile only.
I was alerted to this problem this morning by some of my users (we are just rolling out Stream campus wide). Here are the results of my troubleshooting:
Users can visit https://portal.office.com/ in their browser and sign in with their Microsoft 365 credentials and then return to and refresh the page with the embedded videos. They should display properly.
Other troubleshooting steps if problems persist:
iOS Safari
Click the Settings app on your home screen and navigate to Settings>Safari>Privacy & Security
Disable “Prevent Cross-Site Tracking”
Return to and refresh the videos page, click to sign in to Stream with your Microsoft 365 credentials.
Select “Yes” when asked to stay signed in.
iOS Google Chrome
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Refresh the videos page.
iOS FireFox
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
macOS Safari
Click the Safari option in the menu bar, then Preferences>Privacy>Website tracking
Uncheck “Prevent Cross Site Tracking”
Return to and refresh the videos page, click to sign in to Stream with your Microsoft 365 credentials.
Select “Yes” when asked to stay signed in.
macOS FireFox
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
macOS Chrome
Click to open a video in a new window, sign in to Stream with your Microsoft 365 credentials. Select “Yes” when asked to stay signed in. Return to and refresh the videos page.
Unfortunately, I do not have access to a Windows machine or an Android device, but I imagine the steps will be similar, same.