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matteo_1234's avatar
matteo_1234
Copper Contributor
Mar 25, 2020

Unable to upload video.

Hello, I'm wandering why I don't have the option to upload videos, but only "Create a channel" and "Live event". Does it depends on my student license? Thanks in advance.
garrettbronner's avatar
garrettbronner
Icon for Microsoft rankMicrosoft
Mar 27, 2020

Hi Benzini  I apologize for this and am not sure why it's happening as we haven't made any changes.  Most likely there is something that your office administrator would need to review?  Could you please have them take a look at the following to make sure they haven't missed anything that could be restricting uploads:
https://docs.microsoft.com/en-us/stream/default-video-permissions

https://docs.microsoft.com/en-us/stream/restrict-uploaders

https://docs.microsoft.com/en-us/stream/portal-permissions

If they believe there is no issue on the administrative portal, please ask them to file a ticket with a Microsoft support representative?  Thanks!

Benzini's avatar
Benzini
Copper Contributor
Mar 28, 2020

garrettbronner Thanks for the information. I passed this along to our IT department.

  • cliveQ's avatar
    cliveQ
    Copper Contributor
    Jun 18, 2020

    Hi, did you get this sorted? Benzini we have the same issue

    • Benzini's avatar
      Benzini
      Copper Contributor
      Jun 18, 2020

      cliveQ in our case it was a problem that many people suggested: an administrative issue. Our IT staff had turned off the ability to upload videos but most people in the IT department didn't know about the change. Everything was fine once they re-enabled Stream uploads.

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