Forum Discussion
Transcript available for some but not for all
MicrosoftWe generate the closed caption VTT file for every video you upload as long as you tell us the speaking is in English/Spanish and the video is an MP4 or WMV. (See here for more info: https://docs.microsoft.com/en-us/stream/portal-autogenerate-captions)
However, we only show the transcript next to the video on the player page if the user watching the video has an O365 E5, Stream Plan 2, or Stream trial license. It's likely that you have one of those licesnses that gives you the advanced transcript features, while the other user does not.
For more info on licensing see here: https://docs.microsoft.com/en-us/stream/license-overview
Hi Marc
Thanks for the feedback. I can confirm that my colleague does have the language set to Uk and the format is MP4.
I will check out our licences.
Many thanks
regards
Gordon
Hi Marc
I salute and thank you. Yes it was due to a licensing issue. My colleague was enrolled in the E3 licence which included stream but there is a separate licence for Microsoft Stream which allows for transcripts and face detection. Once she was added she could view and download the transcripts.
My administrator found this very useful licensing model. (see attachment).
thanks for your help
Gordon
