Forum Discussion
Pradeep_Karthik
Feb 28, 2020Copper Contributor
"This video is not ready, please try again" error when playing the recording
We recorded a session but we are not able to get the recording for that session. We are getting this message as shown below. "This video is not ready, please try again" Please assist as we...
thomasct
Aug 19, 2020Copper Contributor
Pradeep_Karthik If you're still experiencing this issue, you can download the video locally. Click on the link to open to in Microsoft Stream. Click on the three-dot menu to download the video. It will play on your computer, just not online on Stream. The video may or may not be processed in Stream. It doesn't matter. You can watch it offline. To share it, upload to Stream as a new file. Depending on your luck, it will be processed soon. Sometimes it can take up to 48 hrs for it to be processed, from my personal experience.
Hope this helps whoever is reading this.
-Thomas