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Pradeep_Karthik's avatar
Pradeep_Karthik
Copper Contributor
Feb 28, 2020

"This video is not ready, please try again" error when playing the recording

We recorded a session but we are not able to get the recording for that session. We are getting this message as shown below. "This video is not ready, please try again" Please assist as we...
Pradeep_Karthik's avatar
Pradeep_Karthik
Copper Contributor
Mar 03, 2020

Hi ,

 

Can you please look into this. We are still not able to playback the recordings.

 

Thanks,

Pradeep

  • Cian Allner's avatar
    Cian Allner
    Silver Contributor
    Mar 03, 2020

    This would be best dealt with via a service request, as you will be able to get specific support for this issue if you haven't already done this:  

     

    https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products

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