Forum Discussion
The video could not be found - in PowerPoint (it can be found in PowerPoint online, though)
MARK13 - Two questions: 1) Are you signed into the PowerPoint desktop app with the same account that you use to access Stream? 2) Is your PowerPoint desktop app a recent enough version, per https://docs.microsoft.com/en-us/stream/embed-video-powerpoint?
-Chris
ChrisKnowlton Thanks for looking into my issue. I'm signed in with the same account as online. I'm having Office 365. PowerPoint version is: 16.0.11929.20618.
MARK13 - I can't tell if you looked at the article I linked to. If I'm reading your reply correctly, you're running PowerPoint for Mac with a version that is older than the specified 16.26.19060901. Is that correct?
-Chris
ChrisKnowlton Thanks for pointing me to updates. Usually, I'm receiving updates automatically. I assumed I was having the latest version, but not so. I updated to the most recent version available to me: 16.0.11929.20708. I'm on Windows. Unfortunately, the update didn't help.
I noticed a funny behaviour: I'm signed in with my work account. Once I insert a Stream video PowerPoint automatically switches to my private account saying: Unfortunately, we cannot connect with your account. Please sign in again to solve the problem. (I translated from German. The English text might be slightly different.) Even if I switch back manually to my work account I cannot access the embedded video. I'm not getting any error messages when signed in with my work account. The private account is the one I use to sign in with Windows.
ChrisKnowlton: Any news on this issue? Is there anything I can do? I am happy to provide additional information.