Forum Discussion

Brass Contributor

Apr 18, 2020

The video could not be found - in PowerPoint (it can be found in PowerPoint online, though)

When I embed a Stream video in PowerPoint I get the error message "The video could not be found". The link is working in the browser, though. It even works when opening the exact same presentation in...

Iron Contributor

Apr 18, 2020

MARK13 - Two questions: 1) Are you signed into the PowerPoint desktop app with the same account that you use to access Stream? 2) Is your PowerPoint desktop app a recent enough version, per https://docs.microsoft.com/en-us/stream/embed-video-powerpoint?

-Chris

MARK13
Brass Contributor
Apr 18, 2020
ChrisKnowlton Thanks for looking into my issue. I'm signed in with the same account as online. I'm having Office 365. PowerPoint version is: 16.0.11929.20618.
- ChrisKnowlton
  Iron Contributor
  Apr 18, 2020
  MARK13 - I can't tell if you looked at the article I linked to. If I'm reading your reply correctly, you're running PowerPoint for Mac with a version that is older than the specified 16.26.19060901. Is that correct?
  
  -Chris
  - MARK13
    Brass Contributor
    Apr 19, 2020
    ChrisKnowlton Thanks for pointing me to updates. Usually, I'm receiving updates automatically. I assumed I was having the latest version, but not so. I updated to the most recent version available to me: 16.0.11929.20708. I'm on Windows. Unfortunately, the update didn't help.
    
    I noticed a funny behaviour: I'm signed in with my work account. Once I insert a Stream video PowerPoint automatically switches to my private account saying: Unfortunately, we cannot connect with your account. Please sign in again to solve the problem. (I translated from German. The English text might be slightly different.) Even if I switch back manually to my work account I cannot access the embedded video. I'm not getting any error messages when signed in with my work account. The private account is the one I use to sign in with Windows.

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