Forum Discussion
Stream won't encode higher than 360p. Original is 1080p. It's been 10 hours.
Daniel15No diagnose, no user visible queue. When you upload a video to Stream the first resolution produced is 360p. If this is finied, you get the mail from Stream, that your content is ready and than the other resolutions and the transscript are created. The mail does not mean, the video processing is completely finished! Due to the current crisis Microsoft has reduced the power of some services, so you can only wait. Upload process description here: https://docs.microsoft.com/en-us/stream/upload-process-overview
Daniel15 I have the exact same problem.
I uploaded a 1080p video this morning, over 5 hours ago, it's still only published in 360p.
I uploaded a 52 second long clip in 1080p, over 2 hours ago, still only 360p.
Then I uploaded the same 52 second clip in 720p and it was immediately available in 720p.
Have registered a MSFT case about this because I'm not so sure this is just a "backend is slow" issue, but what do I know 😞