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Daniel15's avatar
Daniel15
Copper Contributor
Jun 17, 2020
Solved

Stream won't encode higher than 360p. Original is 1080p. It's been 10 hours.

10 hours ago I uploaded 2 full HD files (2 hours long each). The first one is still only playable in 360p. The second one is available in all resolutions up to 1080p. Can I check anywhere to see i...
  • Tomislav Karafilov's avatar
    Jun 18, 2020

    Daniel15No diagnose, no user visible queue. When you upload a video to Stream the first resolution produced is 360p. If this is finied, you get the mail from Stream, that your content is ready and than the other resolutions and the transscript are created. The mail does not mean, the video processing is completely finished! Due to the current crisis Microsoft has reduced the power of some services, so you can only wait. Upload process description here: https://docs.microsoft.com/en-us/stream/upload-process-overview

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