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Deanne Barthee's avatar
Deanne Barthee
Copper Contributor
Mar 28, 2018

Stream videos not playing

Hi.  I am sorry to ask a newbie question, but I am having trouble uploading a video to Stream.  Everything appears to be ok until I try to play it.  The video is in MP4 format and is only about 57 se...
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Mar 28, 2018

Have you tried uploading any other videos and see if they have the same problem? 

 

I'm wondering if it's an issue with the specific video itself that is causing the problem.  (If you want to send me a private message and are able to send me the video, I can upload it to our test envrionments and see if I get the same issue).

 

If you have someone else try and play that video do they have the same issue at roughly 7 seconds into it as well?

 

Have you tried playing from some other browser, does it happen there? What browser are you using now?

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