Forum Discussion
Stream video upload does not play sound, only video
Hello, I have an MP4 video that was created using TechSmith Capture on iPhone that has video and audio. The video is perfectly fine on YouTube, however when I upload to Microsoft Stream it is missin...
I am having this same issue. Any luck with this?
On mobile, yes, it's really dumb. You have to click Audio and Subtitles, then Audio codec should be "aac_und_2_128_1_1"
Originally it was "aac_und_2_127_1_2"
I have not figured out how to get it working on Desktop app or desktop web.
- Marc Mroz
Microsoft
Marc Capistrano and Erin Chalmers - Would you be willing to send me a private message and send me the original video file (or a sample that has the same issue)? We will have an easier time trying to figure out the issue if you give us a sample video file with the issue.
Sorry you are running into problems with these files.
