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Earl Villone's avatar
Earl Villone
Copper Contributor
Aug 18, 2018

Stream keeps saying that my Login has expired and I need to login again - it interrupts the vidoe

"Your session has expired"

"Choose OK to login again and continue"

 

20 Replies

  • Mario999999999's avatar
    Mario999999999
    Copper Contributor

    I Sometimes Get It Too. But When I Look At The Videos In My Content, It Says: "Unable to display videos because your session has expired"

  • Hi,
    I've had the same issue and after setting my correct time zone and clock in windows setting my problem has solved completely.
  • Emmery's avatar
    Emmery
    Copper Contributor

    Earl VilloneThis issue is caused when the local machine has the wrong time or timezone. 

     

    Make sure your local machine has the right timezone. Then change the time on the computer.

    • Carrera11's avatar
      Carrera11
      Copper Contributor
      This fixed the issue. Microsoft Stream now works smoothly and I can finally take my online class.
      Thank you.
    • svoyer's avatar
      svoyer
      Copper Contributor

      Emmery Yesss it works, the time was off by 5minute on my computer, thanks! 

  • From the title it sounds like this happens as you are still actively playing the video?

     

    We do have code that times out your session after it's idle for a while, but that shouldn't happen unless you leave the page open without doing anything for a longer time.

     

    Can you open up a support ticket through your O365 Admin to Microsoft? The support person can help you gather needed info fiddler traces, etc to try and see what's happening.

  • Is this happening no matter the browser you use? What about accessing Stream in an InPrivate session?
    • Jun Kit Tang's avatar
      Jun Kit Tang
      Copper Contributor
      My user also facing same problem. event playing video, it still will popup
      "Your session has expired"
      "Choose OK to login again and continue"

      I already try use edge, chrome and Mozilla.

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