Forum Discussion
keirsmith
Aug 26, 2020Copper Contributor
Stream cuts off video
Hello Has anyone had the issue where after uploading a video, it will cut off a random amount of it? examples: - Recorded a 2 minute & 30 second video, during processing the video length is ...
CodyGober
Jan 23, 2023Copper Contributor
keirsmith I'm experiencing the same issue. Have you been able to come up with a solution?
Marc Mroz
Microsoft
Jan 24, 2023CodyGober - Is this happening only if you upload your videos to Stream (Classic)? Does it happen if you upload the same video to SharePoint, OneDrive, or Teams?
We announced the retirement date of Stream (Classic) https://aka.ms/StreamClassicRetireTimeline so you should start uploading your videos to SharePoint, OneDrive, Teams, or Yammer instead.
But this issue doesn't sound normal. If you have to keep using Stream (Classic) for a bit longer I would suggest opening a support ticket on this issue.
- CodyGoberJan 24, 2023Copper Contributor
Hi Marc Mroz
It is happening in both Classic and SharePoint upload. It's been consistent after rebooting, deleting, and overwriting.
- Marc MrozJan 25, 2023
Microsoft
CodyGober - Where are the source videos coming from? What tool are you using to make them? What settings are you using to export the videos?
If you are seeing an issue of playback ending early in both classic and SharePoint/OneDrive that seems to me like the source videos are encoded in some different (or maybe incorrect) way.
Do you have issues playing the videos locally on your computer before upload?
- CodyGoberJan 25, 2023Copper ContributorThe videos are being created in CreateStudio and exported in standard HD as an .mp4. Local playback shows the full 6:15 minute video with no issues. Other videos created in the same manner have worked flawlessly in the past.