Forum Discussion

Copper Contributor

Aug 26, 2020

Stream cuts off video

Hello Has anyone had the issue where after uploading a video, it will cut off a random amount of it? examples: - Recorded a 2 minute & 30 second video, during processing the video length is ...

CodyGober

Copper Contributor

keirsmith I'm experiencing the same issue. Have you been able to come up with a solution?

Marc Mroz

Microsoft

Jan 24, 2023

CodyGober - Is this happening only if you upload your videos to Stream (Classic)? Does it happen if you upload the same video to SharePoint, OneDrive, or Teams?

We announced the retirement date of Stream (Classic) https://aka.ms/StreamClassicRetireTimeline so you should start uploading your videos to SharePoint, OneDrive, Teams, or Yammer instead.

But this issue doesn't sound normal. If you have to keep using Stream (Classic) for a bit longer I would suggest opening a support ticket on this issue.

CodyGober
Copper Contributor
Jan 24, 2023
Hi Marc Mroz

It is happening in both Classic and SharePoint upload. It's been consistent after rebooting, deleting, and overwriting.
- Marc Mroz
  Microsoft
  Jan 25, 2023
  CodyGober - Where are the source videos coming from? What tool are you using to make them? What settings are you using to export the videos?
  
  If you are seeing an issue of playback ending early in both classic and SharePoint/OneDrive that seems to me like the source videos are encoded in some different (or maybe incorrect) way.
  
  Do you have issues playing the videos locally on your computer before upload?
  - CodyGober
    Copper Contributor
    Jan 25, 2023
    The videos are being created in CreateStudio and exported in standard HD as an .mp4. Local playback shows the full 6:15 minute video with no issues. Other videos created in the same manner have worked flawlessly in the past.