Forum Discussion
sending Stream video open to everyone and some cannot view
michaelwoodpaTo view a video in Microsoft Stream, you must be a user in the tenant where the video is stored. External sharing is currently not possible and guest accounts can't see the video.
The problem I have sometimes is that I am logged in to a different tenant then the video tenant in the current browser session. The URL for sharing a video has the format:
https://web.microsoftstream.com/video/<video GUID>
This URL does not contain informations about the tenant the video is stored in. For example the SharePoint Online URL is different:
https://<tenant name>.sharepoint.com/sites/<sitename>
Here you know the tenant by the tenant name.
Please check if you have logged in with the correct account. When in doubt, try a private browser session. If this works, you should either clear the browser cache or just log out with the "wrong" user and log in again with the tenant user.
And a big welcome in the Tech Community, michaelwoodpa !
- What if you don't know the pasword of the "correct account" ? I have the same problem. A friend has shared a video with my mail, but I can't see it.
anto1586 You must be a member in his tenant, otherwise it does not work. You need an account/mail like anto1586@your_friends_tenant.com and not anto1586@yourmail.com. When you get the URL web.microsoftstream.com/Video/<guid> and you log in with yourmail's account, you are in your Stream, where the Video <guid> is not found, because it is in the your_friend_tenant tenant.
Currently no external sharing with Microsoft Stream.
Tomislav Karafilov I had the same issue yesterday, recorded a presentation and then posted via stream to a Teams site that all users are a member of, and yet have a few user report they cannot see it. I have screen shots like the one at the top of the post. All the users are internal and do not use multiple accounts.
What are the likely suspects to check?
