Forum Discussion
sending Stream video open to everyone and some cannot view
michaelwoodpaTo view a video in Microsoft Stream, you must be a user in the tenant where the video is stored. External sharing is currently not possible and guest accounts can't see the video.
The problem I have sometimes is that I am logged in to a different tenant then the video tenant in the current browser session. The URL for sharing a video has the format:
https://web.microsoftstream.com/video/<video GUID>
This URL does not contain informations about the tenant the video is stored in. For example the SharePoint Online URL is different:
https://<tenant name>.sharepoint.com/sites/<sitename>
Here you know the tenant by the tenant name.
Please check if you have logged in with the correct account. When in doubt, try a private browser session. If this works, you should either clear the browser cache or just log out with the "wrong" user and log in again with the tenant user.
And a big welcome in the Tech Community, michaelwoodpa !
anto1586 You must be a member in his tenant, otherwise it does not work. You need an account/mail like anto1586@your_friends_tenant.com and not anto1586@yourmail.com. When you get the URL web.microsoftstream.com/Video/<guid> and you log in with yourmail's account, you are in your Stream, where the Video <guid> is not found, because it is in the your_friend_tenant tenant.
Currently no external sharing with Microsoft Stream.
Tomislav Karafilov I had the same issue yesterday, recorded a presentation and then posted via stream to a Teams site that all users are a member of, and yet have a few user report they cannot see it. I have screen shots like the one at the top of the post. All the users are internal and do not use multiple accounts.
What are the likely suspects to check?
Ben O'Flaherty Seddon Check if the users have permission to see the video by giving them direct access with their account in the video permissions. It always depends on the video permissions, if users can see the video, not where the video is referenced/shown/integrated. Users should try in Teams client and in browser.