Forum Discussion
Office 365 Stream - no sound, just video
MicrosoftIt's possible there is something that our encoders don't like about that one video. We handle a vast array of different video/audio formats, but it's possible some times we can't encode something.
If you wanted to send me a private message and get me the original video (if you are okay with sharing it with us at Microsoft), we can have one of our encoding engineers process the video and see what error/issues our encoder sees when trying it.
Hi Marc Mroz ; can you please confirm if the playback issues with .mov files have been resolved? We did raise a support case with MS but the support engineer has come back with the explanation that since the video is above 3Mbps bit rate, it's expected that the video playback will have issues.
We have examples of a 46Mbps video that has no audio during playback and a bunch of 115Mbps vides that only have audio and a blank screen for the video.
These high bit rate videos (115Mbps ones) previously would show an error message but now seems to be downloading content(confirmed from the network tab) but the video still doesn't render.