Forum Discussion

Susan Wong's avatar
Susan Wong
Copper Contributor
Dec 14, 2017

Office 365 Stream - no sound, just video

I am testing the use of Stream.  Uploaded a couple of videos which play fine on Stream with both video and sound.  Got one video which Stream only shows the video but has no sound.  The video has sou...
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Dec 14, 2017

It's possible there is something that our encoders don't like about that one video. We handle a vast array of different video/audio formats, but it's possible some times we can't encode something.

 

If you wanted to send me a private message and get me the original video (if you are okay with sharing it with us at Microsoft), we can have one of our encoding engineers process the video and see what error/issues our encoder sees when trying it.

ChickenPotPie's avatar
ChickenPotPie
Copper Contributor
Jun 28, 2023

Sharing video files in Teams removes the audio when playing back in Streams. 

 

I have the same issue with our MS Streams, when sharing a video in Teams it is uploaded to Streams OK but there is no audio. This happened on the last 2 attempts. They are in the .MOV format.

 

 

  • Migantorres's avatar
    Migantorres
    Copper Contributor
    Sep 22, 2023

    ChickenPotPie 

    I have the same problem, we upload MP4 videos to a folder in Microsoft Teams 
    and when the video runs it opens in Microsoft Stream without audio

     

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