Forum Discussion

Ramesh Duggineni's avatar
Ramesh Duggineni
Copper Contributor
Jan 23, 2018

Mystery with Stream-Users cant see upload video and create channel is missing for sometime.

Lask week, we have complaints received from customers, they were not able to see upload video and create channel were missing under 'Create' tab in Stream for sometime.   Do we have any open issu...
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Jan 24, 2018

So we did some more digging and this issue does sound like an issue we found and fixed in the last few weeks. One of the data centers got the patch as of 1/18/2018. 

 

So it's possible it was your data center that got the patch last.

 

Questions...

- Is this still happening?

- If it is can you give us your ? > About MS Stream > Session ID and where data is stored

- Is it all users or just some users? If it's some users can you give us the domain those users are from (@contoso.com)

 

  • Deleted's avatar
    Deleted
    Aug 16, 2018

    i can t see recording screen in stream 

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      Aug 16, 2018

      We don't have a way to record your screen directly from Stream.

      You need to use a tool like the "Recording" tab in PowerPoint or some other 3rd party screen recording tool, then make a video and upload it to Stream.

  • Gerrit Huurman's avatar
    Gerrit Huurman
    Copper Contributor
    Mar 08, 2018

    Hey Marc,

     

    Do you know if this problem has been solved? It seems that some of our users are still missing the upload button while other don't. 

     

    Our data is stored on North Europe and the session ID of a user missing the upload button is:

    90fd487e-ee2e-430f-a0b7-c51a9b365ffa. version of stream 1.0.995.2

     

    thanks

     

    gerrit

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      Mar 08, 2018

      As far as I know we don't have any other known issues on the Stream service side that would cause issues here. We fixed the bug we introduced a long while back.

       

      We hide the Create > upload a video button in Stream only under these 2 cases:

      1. If the user is restricted from uploading via the Stream admin setting. 

      If you've restricted who can upload into Stream via the Stream admin setting. Only the users who are on the "unrestricted users" list for uploads should see the upload button, everyone else will not see the upload button.

       

      2. If the user has a kiosk (K) or front line (F) license.

      These users will not see the upload button as only full E1-E5 or Stream P1/P2 licenses have ability to upload.

       

      Have you confirmed the above 2 things?

      • Jesse Darcy's avatar
        Jesse Darcy
        Copper Contributor
        Mar 09, 2018

        I am having a similar issue.  A colleague is able to use and upload stream.  I cannot although from the Admin side, it appears we have identical settings.  I can create a group, but when I choose the Create tab, all I see is create group.  

         

         

         

        Version 1.0.995.2
        Session ID 496ecbdc-4ead-4892-90eb-2fc56698ccee
        Your data is stored in East US
         
  • Ramesh Duggineni's avatar
    Ramesh Duggineni
    Copper Contributor
    Jan 24, 2018

    Hello Marc,

     

    Thanks for your reply, We had the issue last week and now some users got access back and they can able to see upload video function again. but still some users are not able to see, because they were missing in content un-restricted users group in Stream admin center.Still wondering how these users were removed from the group.

     

    Ramesh

    • Moreno Fernandes's avatar
      Moreno Fernandes
      Brass Contributor
      Jun 04, 2018
      Can you please explain where to find the Stream admin center ? I don't see it and my account is a global admin. I have added one user in our organisation as an owner for a group. He however cannot see the upload button in stream

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