Forum Discussion
Is anyone having issues to upload a video to Stream?
Benzini It might be, it's super weird, I have uploaded the video to Yammer and it took over 1 hour 😞
I guess I'll wait until later today to see if anything happens 😫
MicrosoftThanks for your patience, we are looking into this CharlieArellano
- I was able to upload the video after 5 hours, this usually takes no more than 20 minutes because of my bandwidth. The weird thing is that this actually happened in Yammer too, apparently the video was uploaded but was not letting me go through.
Answering to your other question, I’m actually located in Mexico, but I’m pretty sure the server is in US East Coast, because of other issues I have had in the past...
What I’m worried is that I don’t know if the IT team is actually receiving these notifications about the issues the apps might be suffering, anyways, I upload a couple of videos every week, and I’m worried this could happen next week again 😞- garrettbronner
Hi CharlieArellano, in general latencies have increased recently with very heavy usage that we are seeing across Microsoft due to COVID-19, and we are monitoring and making adjustments for the load accordingly. However we did not have any widespread incident (except for Australia) on Friday Mar 20.
If you are still experiencing this issue can you please file a support ticket? Please reach out to the support team. Go to the video page in Stream where you see that message, click the "?" in the upper right corner, then scroll down to the support section. See the screenshot for an example.
garrettbronner Is there a way to file a support ticket with MS directly? Same as CharlieArellano, my support page only gives me the option to submit a ticket to my IT department. They don't have any answers about my missing video upload button.
