Forum Discussion

Will Findlay's avatar
Will Findlay
Brass Contributor
Jan 23, 2020

How long should we wait for trimming to process before giving up?

After performing a trim of a video, say a 1 hour presentation, how much time should we expect it to take?
garrettbronner's avatar
garrettbronner
Icon for Microsoft rankMicrosoft
Jan 23, 2020

Hi Will Findlay - This processing time varies significantly and depends on several factors, but typically we expect it could take 1 hour to trim a 1 hour long video.  So processing time is roughly as long as the video is long.  During this time, the video is getting shortened and then re-encoded into many bit rates for streaming.  If your trim is taking significantly longer than that, please let us know what the URL to the video is?

  • Will Findlay's avatar
    Will Findlay
    Brass Contributor
    Jan 23, 2020

    garrettbronner 

    Thanks. The URL is https://web.microsoftstream.com/video/b67f9394-ea5f-452e-808e-2b36e3fd3a4b

    It looks like it should be done now, but when I try to view it I get this error [Update: in Chrome 79.0.3945.130 (Official Build) (64-bit) (cohort: Stable)]:

    In Internet Explorer it just hangs on the poster frame.

    • garrettbronner's avatar
      garrettbronner
      Icon for Microsoft rankMicrosoft
      Jan 23, 2020

      Thank you Will Findlay for the info.  I filed an incident that we will investigate.  

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