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Can't assign stream admins
Hi. We are just starting out with Microsoft Stream and I am unable to assign ordinary users as stream admins (which the documentation and instructional video indicates you can). It fails with the following:
The settings were not updated, please try again. Role assignment failed for these users: John Smith. These users either have no service plans or their service plan does not allow them to be administrators.
The user in question has an Office 365 Enterprise E3 license and I can see they have a license for 'Stream for Office 365'.
I would appreciate any assistance or pointers in the right direction.
Thank you for reporting this.
We've been able to identify the issue and are working to fix it. Our target is to have a hotfix out by end of day today which puts everything back working.
Updates on this issue will be posted here: http://aka.ms/StreamServiceUpdates
For more information on how we message on service updates you can read this help doc:
8 Replies
- Marc Mroz
Microsoft
The hotfix for this went out to all data centers last night around 7pm PST. This should be fixed now. Sorry for the interruption.
I'm having this same issue - receiving the message "Role assignment failed for these users: These users either have no service plans Marc Mroz Any ideas what i need to do to correct this?
I am also experiencing this issue when attempting to add a user as an admin.
Yes, it is all good now.
Cheers for that.
So if we are still having this issue as of 2019-12-12 14:00 PST, what should we do? Because I have previous Stream admins and new Stream admins a wee bit upset at me as a Global Admin.
- Marc Mroz
Thank you for reporting this.
We've been able to identify the issue and are working to fix it. Our target is to have a hotfix out by end of day today which puts everything back working.
Updates on this issue will be posted here: http://aka.ms/StreamServiceUpdates
For more information on how we message on service updates you can read this help doc:
- Has that user logged into Stream yet? Maybe need to have them do that before it will allow assignment?
