Forum Discussion
RocioA
Sep 21, 2023Brass Contributor
.Mov File Downloaded from Stream is Audio Only
I am doing a manual migration. I experienced a Mov File Downloaded from Stream is black screen with audio only after download from Stream Classic. This is the only version of the video we have at the...
RocioA
Sep 28, 2023Brass Contributor
I was able to find a workaround in recovering the video. I imported the downloaded .mov with just the audio to Clipchamp and it played both audio and video after importing. Then I exported as .mp4 and uploaded to SharePoint successfully. Support had not found a solution before I discovered this workaround.