Forum Discussion
Startup credits didn't cover Claude in Foundry — $834 charged to card, how to escalate?
We're a Microsoft for Startups member (Sampo AI, $100K sponsorship). In September all our Azure usage was covered by credits except "Claude in Microsoft Foundry", which was billed as a Marketplace SaaS item and charged to our card ($834.74). Nothing in the Foundry deployment flow said Claude is excluded from startup credits, and our earlier OpenAI usage in Foundry was covered, so we assumed Claude would be too.
We've opened a billing ticket. Has anyone gotten a goodwill credit for this, and is there a Startups contact who can escalate? We'd also like a definitive list of which Foundry models count against sponsorship credits.
1 Reply
I can't assist with a contact to escalate...my experience over the past few months is there isn't one. I was hoping that Microsoft was monitoring this forum, but it sounds like that is not the case. The support tickets I've put in so far have never been escalated from the initial contact.
For the foundry models that count against sponsorship credits, I THINK anything that is 'Direct from Azure' will be ok. At least I haven't had any direct charges so far. There is a filter when deploying a model in foundry:
