Business verification auto failed after 5 minutes, can not find the founders hub or support in Azure

Hi team,

Would really appreciate your help here 🙏

We applied for Microsoft for Startups Level 2 and my business verification was auto rejected.

I entered my Australian Business Number (ABN). The form asked for a 21 character alphanumeric entry, which doesn't match Australia's standard 11 digit format. I adjusted my entry to fit by adding 0's at the start.

Now it is telling me that I will move to pay as you go after the inital level of credits expire. One of the reasons I've paid to get a business registered was so we could use level 2 credits to keep building. I have been looking for hours but can not find any way to lodge a ticket or speak to someone. I messages Azure support on X and they said they can not help.

Does anyone have any guidance here? It would be very much appreciated.

Best regards,

Jake