How Can a Company Receive Support from Microsoft for SQL Server Enterprise with Software Assurance?

Hello,

I’m currently managing SQL Server under the following licensing agreement:

SQL Server Enterprise Core Single Language License & Software Assurance
Open Value | 2 Licenses | No Level | 1 Year | Acquired Year 1 | AP

I’ve been informed that Software Assurance (SA) no longer includes technical support for SQL Server. Could you please confirm if this is correct?

If our organization needs technical support from Microsoft for SQL Server, I would like to clarify the following:

1. Is it mandatory to have a Unified Support contract or to purchase incidents via the Microsoft Services Hub in order to receive support?
2. Regarding Services Hub, I’ve heard that support incidents must be purchased using a personal Microsoft account (MSA).
   • If this is true, can this method be used to receive support for corporate environments?

Thank you in advance.