Forum Discussion
On-Prem Unified Messaging
Hey Eric - thanks for being our first poster out here. Its a fair question you ask. The challenges really are one of maintaining a legacy feature set. UM has served our customers well but with each year in passing, management of that code base was essentially eating away at innovation. We decided with this release that we would make it easier for customers to harness a modern cloud infrastructure while staying on-premises. This would allow our teams to innovate in other areas. It also gave us a chance to improve customer sat because there have been concerns about how the service worked. We appreciate your feedback and if you want to share the impact in terms of customers, etc - happy to note that feedback.
Hey Eric - thanks for being our first poster out here. Its a fair question you ask. The challenges really are one of maintaining a legacy feature set. UM has served our customers well but with each year in passing, management of that code base was essentially eating away at innovation. We decided with this release that we would make it easier for customers to harness a modern cloud infrastructure while staying on-premises. This would allow our teams to innovate in other areas. It also gave us a chance to improve customer sat because there have been concerns about how the service worked. We appreciate your feedback and if you want to share the impact in terms of customers, etc - happy to note that feedback.
When you say: "management of that code base was essentially eating away at innovation". If you taka a look of the Lync 2013 till S2015, the changes there has been... <imho> not so big </imho>. Many features are still on the same level on S2015 as they were in L2013 (or even 2010). And when looking for the future, do you really expecting to see something real innovative appears on the Skype? And I mean something else than the final nail into Skype's chest, and after that Teams is the only available.
Cannot agree more to Eric, as there are companies who are unable to use cloud services, so removing the UM from them sounds very strange. Of course, only you do have the statistics available to see how many that kind of customers you still have. Perhaps that number is very low and so is the impact for your customers.