On-Prem Unified Messaging

Hey Eric - thanks for being our first poster out here. Its a fair question you ask. The challenges really are one of maintaining a legacy feature set.  UM has served our customers well but with each year in passing, management of that code base was essentially eating away at innovation. We decided with this release that we would make it easier for customers to harness a modern cloud infrastructure while staying on-premises. This would allow our teams to innovate in other areas. It also gave us a chance to improve customer sat because there have been concerns about how the service worked. We appreciate your feedback and if you want to share the impact in terms of customers, etc - happy to note that feedback.