Hi, We have a made an update to the Call Quality Dashboard (CQD) https://cqd.lync.com affecting how calls that fail to establish are classified that may impact the data you see in CQD. Details: Calls are classified using the Call Setup Failure Reason dimension into the following categories (refer for here more details about dimension and measures exposed in CQD): Missing FW Deep Packet Inspection Exemption Rule - indicates that network equipment along the path likely prevented the media path from being established due to deep packet inspection rules. This may be due to proxy or firewall rules not being correctly configured. Missing FW IP Block Exemption Rule - indicates that network equipment along the path likely prevented the media path from being established to the Office 365 network. This may be due to proxy or firewall rules not being correctly configured to allow access to IP addresses and ports used for Skype for Business traffic. Other – indicates the media path for the call could not be established but the root cause could not be classified. Not Media Failure - indicates no issue was detected with the establishment of the media path. There was a specific type of failure caused by firewall or other equipment blocking access to specific ports that was being classified as Other. Starting with data on 11/6, we are now classifying these failures correctly as Missing FW IP Block Exemption Rule. Over the next few weeks we will be reprocessing data from before 11/6 using this same classification. So what does this mean for you: If you see a spike on 11/6 or beyond in these Missing FW IP Block Exemption Rule failures compared to previous days, it may indicate indicate that you have calls failing due to not having the complete IP address and port list open. Once the reprocessing is complete (target is 11/28) data before and after 11/6 will use the same classification. If you have questions, comments or concerns, please reply to this post. /william

Thanks William Looney See the kind of think you can do...but today is export a CQD report and including it in PowerBi :)

Any plan to have a PowerBi dashboard or at least to have an API endpoint where we can connect to develop PowerBi dashboards?

I can't comment on future plans, but the request for Power BI integration is well understood.

You are correct, this change impacts the Media Failed Due to Firewall IP Blocked Stream Count and Firewall IP Blocked Media Failure Percentages measures

Create a new report and select the new Measurements.For Example:Figure 1 The Result will look like this on your Dashboard.Figure 2

William Looney

Microsoft

Nov 07, 2017

Updates to Call Quality Dashboard (Oct 7th 2017) - Call Setup Failure Reason change

Hi,

We have a made an update to the Call Quality Dashboard (CQD) https://cqd.lync.com affecting how calls that fail to establish are classified that may impact the data you see in CQD.

Details:

Calls are classified using the Call Setup Failure Reason dimension into the following categories (refer for here more details about dimension and measures exposed in CQD):

Missing FW Deep Packet Inspection Exemption Rule - indicates that network equipment along the path likely prevented the media path from being established due to deep packet inspection rules. This may be due to proxy or firewall rules not being correctly configured.
Missing FW IP Block Exemption Rule - indicates that network equipment along the path likely prevented the media path from being established to the Office 365 network. This may be due to proxy or firewall rules not being correctly configured to allow access to IP addresses and ports used for Skype for Business traffic.
Other – indicates the media path for the call could not be established but the root cause could not be classified.
Not Media Failure - indicates no issue was detected with the establishment of the media path.

There was a specific type of failure caused by firewall or other equipment blocking access to specific ports that was being classified as Other. Starting with data on 11/6, we are now classifying these failures correctly as Missing FW IP Block Exemption Rule. Over the next few weeks we will be reprocessing data from before 11/6 using this same classification.

So what does this mean for you:

If you see a spike on 11/6 or beyond in these Missing FW IP Block Exemption Rule failures compared to previous days, it may indicate indicate that you have calls failing due to not having the complete IP address and port list open.
Once the reprocessing is complete (target is 11/28) data before and after 11/6 will use the same classification.

If you have questions, comments or concerns, please reply to this post.

/william

Call quality management

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Updates to Call Quality Dashboard (Oct 7th 2017) - Call Setup Failure Reason change

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