Forum Discussion

Copper Contributor

Oct 26, 2018

SRS Skype Room - cannot fetch calendar

morning, all of a sudden our skype rooms all say "cannot fetch calendar", they have been working fine previously until about 2 days ago. current setup: SRS version 3.0.15.0 skype for business ...

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Video_trim_123

Brass Contributor

Jul 02, 2019

Tom Smith

We have also the same Problem. Is there any Update?

we have installed and configured a Surface 6 Pro (Logitech SMARTDOCK)

and the SRS v2 with the release 4.0.85.0. April 2019 and Win1803

Briefly about our environment
- Skype for Business on-Premise
- Exchange Online

Telephony with Skype for Business (SIP) works fine.

The SRS V2 system recognizes the name / room name and the phone number without problems.

Unfortunately the calendar is not shown on the display and there is no error message.

We have also use two different accounts:

- Skype Room System Account on Exchange Online

->SIP works, Exchange no Information or error on the error.log

- User Account Exchange Online

-> SIP works, Exchange no Information or error on the error.log

EtienneVAEW
Copper Contributor
Oct 23, 2019
Video_trim_123

Hi all,

I had the same issue, we fixed it.
The issue was that the IP range of the new location wasn't set in ADFS, once added, it works like a charm.

hope this will help
regards

Etienne
- Kailash Kalyani
  Copper Contributor
  Oct 23, 2019
  Hi All,
  
  We had a similar issue recently. After spending 2 days trying internally and later with HP Support (we use HP Slice G2 devices) we were no further.
  
  In an entry in the eventlog I saw a reference to "_autodiscover._tcp.<domain.com>". We have no such srv record and we are on office365.
  
  I ended up changing the username and sip address to "accountname@myoffice365domain.onmicrosoft.com" from the User Administration center in Office 365. That resolved the issue.
  
  Regards,
  Kailash