Forum Discussion
SRS Skype Room - cannot fetch calendar
no reason they just haven't updated. We also have 2 test devices running the following Skype SRS versions and they exhibit the same behaviour.
srs versions:
3.0.15.0
4.0.27.0
4.0.31.0
I cant help thinking this is adfs or mfa related but azure sign in logs are not giving any failures
just an update on this... We have ONE SRS account that works. we tested the same account on the other rooms that are broken and the other SRS sytems sign in and pull the calendar information so its pointing to an account issue....
the strange thing is we cant figure out why all other accounts would suddenly stop working and this one is ok.
they are all configured exactly the same....
Cs Meeting room in skype, Exchange mailbox resource....
it doesn't make much sense... accounts are not locked....
Try signing into the SRS with a on-premises account (SfB Server-homed, Exchange Server mailbox) and see of the behavior is any different. I've seen various issues with Exchange Autodiscover in the SRS app in Exchange Hybrid environment. It can be a regular user for the test, does not have to be a Meeting Room/Resource Mailbox configuration.
This could point to a potential network/DNS related change that may have happened without your knowledge.
i'd agree about a potential dns or network problem if the SRS systems were not in the same building on the same ip range.
it's very strange how 3/4 of our systems in our building suddenly can't fetch calendar info.
the account that is still working is hosted in Exchange online...
I will test an on premise mailbox but that doesn't help me in the long run as it needs to work with Exchange online.
just a quick update on this...
As expected a local exchange account (user mailbox) works absolutely fine on SRS system....
We have about 10 exchange online resource mailboxes that sign in to SRS systems....
i'd say 3 or 4 of the SRS accounts out of 10 can't get the EWS info, the others are still ok....
out of ideas.....
