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Skype for Business online Call queue issue - Busy on Busy
Hi, Is Busy on Busy option is available in Skype for Business online? In Skype for Business online call queue what I observe is if any member/agent is on call; it will still ring his/her number w...
Hi,
Skype for Business online does not has any busy-on-busy functionality. For Call Queues there are two different routing methods, on of them will rind agents when they are already in a call the other won't:
These slides are from the Call Queues and Auto Attendant training January 2018 update
hth,
thomas
Hello Thomas
I switched to serial and I still receive new callqueue-calls when already in a call.
Kind regards.