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Fakrul Alam's avatar
Fakrul Alam
Copper Contributor
Dec 11, 2018

Skype for Business online Call queue issue - Busy on Busy

Hi,   Is Busy on Busy option is available in Skype for Business online? In Skype for Business online call queue what I observe is if any member/agent is on call; it will still ring his/her number w...
Skype for Business Call Queues
Skype for Business Online
Thomas Binder's avatar
Thomas Binder
Bronze Contributor
Feb 18, 2019

Hi,

Skype for Business online does not has any busy-on-busy functionality. For Call Queues there are two different routing methods, on of them will rind agents when they are already in a call the other won't:

 

These slides are from the Call Queues and Auto Attendant training January 2018 update

 

hth,

thomas

  • Brunde's avatar
    Brunde
    Copper Contributor
    Apr 09, 2019

    Thomas Binder 

     

    Hello Thomas

     

    I switched to serial and I still receive new callqueue-calls when already in a call.

     

    Kind regards.

     

      • Fakrul Alam's avatar
        Fakrul Alam
        Copper Contributor
        May 21, 2019

        AndyDeDeckker Looks like MS enable the option to create custom calling policy.

         

        From Voice > Calling Policies you can create new Calling Policy and enable Busy on Busy option.

         

         

         

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