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Fakrul Alam's avatar
Fakrul Alam
Copper Contributor
Dec 11, 2018

Skype for Business online Call queue issue - Busy on Busy

Hi,   Is Busy on Busy option is available in Skype for Business online? In Skype for Business online call queue what I observe is if any member/agent is on call; it will still ring his/her number w...
Skype for Business Call Queues
Skype for Business Online
Erwin Bierens's avatar
Erwin Bierens
MVP
Dec 11, 2018
Check the voicepolicys with PowerShell.
Get-CsVoicePolicy (EnableBusyOptions)
Fakrul Alam's avatar
Fakrul Alam
Copper Contributor
Dec 11, 2018

Hi Erwin,

 

I can see "EnableBusyOptions" is False. But unfortunately I can't run Set-CsVoicePolicy as this command is not supported by Skype for Business Online "SkypeOnlineConnector" module. Does it mean this feature is not available in Skype for Business Online?

 

Identity                            : Tag:BusinessVoice
PstnUsages                          : {BVTest}
CustomCallForwardingSimulRingUsages : {}
Description                         : Business Voice Policy
AllowSimulRing                      : True
AllowCallForwarding                 : True
AllowPSTNReRouting                  : False
Name                                : BusinessVoicePolicy
EnableDelegation                    : True
EnableTeamCall                      : True
EnableCallTransfer                  : True
EnableCallPark                      : False
EnableBusyOptions                   : False
EnableMaliciousCallTracing          : False
EnableBWPolicyOverride              : False
PreventPSTNTollBypass               : False
CallForwardingSimulRingUsageType    : VoicePolicyUsage
VoiceDeploymentMode                 : Online
EnableVoicemailEscapeTimer          : False
PSTNVoicemailEscapeTimer            : 4000
TenantAdminEnabled                  : False
BusinessVoiceEnabled                : True
  • Erwin Bierens's avatar
    Erwin Bierens
    MVP
    Dec 11, 2018
    Hi,

    if i remember correctly you will need to create a new voice policy (or copy one), after that:

    Grant-CsVoicePolicy -identity -sip:user@domain.com -PolicyName Tag:BoB
    • Fakrul Alam's avatar
      Fakrul Alam
      Copper Contributor
      Jan 24, 2019

      Hi,

       

      Tried New-CsVoicePolicy command, but it's also not supported

       

      New-CsVoicePolicy : The term 'New-CsVoicePolicy' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of
      the name, or if a path was included, verify that the path is correct and try again.
      At line:1 char:1
      + New-CsVoicePolicy
      + ~~~~~~~~~~~~~~~~~
      + CategoryInfo : ObjectNotFound: (New-CsVoicePolicy:String) [], CommandNotFoundException
      + FullyQualifiedErrorId : CommandNotFoundException

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