Forum Discussion
Skype For Business Online - Auto Attendant
The Auto Attendant feature for Skype For Business Online was supposed to be released in "Late Summer" of 2016. Has there been any updates on an expected release date for general availablity?
Thank you for the update. Was really hoping this feature would be available by now. We have to make a decision on telephony very soon and auto-attendent is a must have without setting up a hybrid scenario.
Yes I agree with you Brad. We are implementing Dynamics Operations. Does Skype for Business have any plans to work with Dynamics 365 (Customer Service). We are currently using Zendesk for call and case management. Love how inbound calls are recorded, routed, and automatically assigned a case number. Easy communication with customer. It would be great if Skype and Dynamics 365 will work hand and hand similar to Zendesk and Zendesk Voice/Text/Chat. I have seen some integration apps for Dynamics CRM and Skype/Lync however they seem very dated.
Please refer to the following link:
https://partners.office.com/news/article/skype-for-business-cloud-pbx
