Forum Discussion

Mike Essen's avatar
Mike Essen
Copper Contributor
Sep 07, 2016

Skype For Business Online - Auto Attendant

The Auto Attendant feature for Skype For Business Online was supposed to be released in "Late Summer" of 2016.   Has there been any updates on an expected release date for general availablity? 
nomorephones's avatar
nomorephones
Icon for Microsoft rankMicrosoft
Jan 18, 2017

Preview has started for OrgAA in Europe & Asia - folks that have signed up are getting processed now.

Brad West's avatar
Brad West
Brass Contributor
Jan 18, 2017

Thank you for the update.  Was really hoping this feature would be available by now.  We have to make a decision on telephony very soon and auto-attendent is a must have without setting up a hybrid scenario.  

  • Christopher Luna's avatar
    Christopher Luna
    Copper Contributor
    Jan 18, 2017
    Yes I agree with you Brad. We are implementing Dynamics Operations. Does Skype for Business have any plans to work with Dynamics 365 (Customer Service). We are currently using Zendesk for call and case management. Love how inbound calls are recorded, routed, and automatically assigned a case number. Easy communication with customer. It would be great if Skype and Dynamics 365 will work hand and hand similar to Zendesk and Zendesk Voice/Text/Chat. I have seen some integration apps for Dynamics CRM and Skype/Lync however they seem very dated.
    • John Marshall's avatar
      John Marshall
      Brass Contributor
      Apr 11, 2017

      Please refer to the following link:

      https://partners.office.com/news/article/skype-for-business-cloud-pbx