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Skype for Business meeting displays black screen and pause icon
Hello,
I received a notice from a user in our Enterprise. She is connecting to a meeting and the following is displayed when the presenter tries to share her screen. Look familiar to anyone? ...
- So, we ended finally found this https://support.microsoft.com/en-us/help/3150900/black-or-frozen-screen-when-you-share-your-screen-in-skype-for-busines We don't know how or when but several of our users had that registry key. When a user w/out that key was initiating a screen share it would pause (black screen with white pause icon in top left). If a user with those registry keys initiated the screen sharing it works because those w/out the reg key would I guess "fall back" to RDP protocol. So we're working on collecting all machines in our firm that have that registry key and removing.
Is this person a presenter in the meeting or a attendee?
So, we ended finally found this
https://support.microsoft.com/en-us/help/3150900/black-or-frozen-screen-when-you-share-your-screen-in-skype-for-busines
We don't know how or when but several of our users had that registry key. When a user w/out that key was initiating a screen share it would pause (black screen with white pause icon in top left).
If a user with those registry keys initiated the screen sharing it works because those w/out the reg key would I guess "fall back" to RDP protocol.
So we're working on collecting all machines in our firm that have that registry key and removing.