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David Lambrecht's avatar
David Lambrecht
Brass Contributor
Jun 21, 2019

SFB SRS we can't sign you in because the server couldn't be reached or the server version is incompa

Hi,

 

We have a demo for the logitec smartdock.

 

We have a hybrid env with ADFS.

 

This is what we did.

 

Create  user onprem. (pw never expires)

synced to the cloud

create mailbox onprem

migrated mailbox to cloud

changed mailbox to room  Set-Mailbox mail@domain.com -Type Room

Then we added the proper license E1

Then i logged in to sfbonline  powershell and did the following command.

First found out what our registrarpool was.

Enable-CsMeetingRoom -Identity mail@domain.com -RegistrarPool 'ourdomain.com' -SipAddressType MailAddress

 

When this was ok i tryed to logon to sfb on my phone with new user this is no problem.

 

However when we add the credendtials to the logitech smartdock we get following error.

 

we can't sign you in because the server couldn't be reached or the server version is incompatible.

 

Device is not joined to the domain.

 

Any ideas ? 

 

Kind Regards,

 

David

 

 

 

 

3 Replies

  • lukem1100's avatar
    lukem1100
    Copper Contributor

    David Lambrecht did you find a solution to this issue?  Everything seems to be working, but we are getting the same error message...

    • David Lambrecht's avatar
      David Lambrecht
      Brass Contributor

      Hi lukem1100 

      We were not sure but we had assigned a e1 licence.

      when we changed it to a meeting room licence it seemed to work.

      You can ask for trial licences on the portal.

       

      Have a nice day

       

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