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marknabors's avatar
marknabors
Copper Contributor
Jan 24, 2017

SfB Online Auto-attendant Configuration

Hello,   Just joined the Skype for Business Preview program.  Trying to setup the Auto Attendant.  Have watched the training video and understand I need a Service Number first.  Working with suppor...
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marknabors's avatar
marknabors
Copper Contributor
Jan 25, 2017

Hello Mohamad,

 

I did not receive the "onboarding email" or missed it.  I'll reachout to skypeexp@microsoft.com and reqest that it be resent.  Thanks for your reply.  

marknabors's avatar
marknabors
Copper Contributor
Jan 26, 2017

Hello Mohamad,

 

I received the "onboard email" from skypeexp@microsoft.com.  I downloaded the instructions and confirmed that I have completed all the steps down to Phase 1.  These instructions were inculded in the training videos.  The "call routing" feature in phase 1 is missing from my tenant.  I have replied to skypeexp@mirosoft.com and ask for help to enable this feature in my tenant.  

 

Your Skype for Business Preview website has instructions for engaging Office365 support on these issues but the instructons don't work.  Per the Office365 support engineer, the feature to enage the "Skype for Business Preview" group is not available in the "concierge" support screen in my tenant.  This and other features were removed from tenant portals when the "concierge" support pages were implemented.   You need to update the "Create Support Request" instructions at the bottom of the Preview website home page.  

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