Forum Discussion

Brass Contributor

Nov 15, 2016

SfB drops connection every 37 seconds

We had a sporadic problem where Skype for Business online meetings on our conference room PCs would drop every 37 seconds. After months of pulling my hair out, I had a stroke of luck and diagnosed i...

meetings

Kjetil Lindløkken

Copper Contributor

Apr 05, 2017

Hi, I Have a similar scenario. When trying to connect to a space i cisco meeting server, skype4b drops the call after excactly 37 seconds.

CMS reports:

Call 6252: ending; local SIP teardown with reason 6 (expected ack not received) - connected for 0:37.

This however does not happen to every client. Could point to a client version issue.

Do you know if there was issued a fix/hotfix for this issue other than logging out of the other accounts.

Regards

Kjetil

prandelli
Copper Contributor
Mar 23, 2020
Hi Kjetil,
were you able to fix this issue?

Thank you!
P.
Dale Christian
Brass Contributor
Apr 12, 2017
I have not had any communication about this at all, and we still have the issue with the latest client. Interesting that it shows up in another scenario. I will re-open the case this week.
- Corbin_Meek
  Microsoft
  Apr 17, 2017
  Hi Dale,
  
  Short answer: for Skype for Business we do not support multiple user sessions (against separate Microsoft accounts) on the same instance of Windows OS, even if non-domain joined.
  
  Longer answer - SfB is intended primarily for domain joined/managed SMB to Enterprise IT. We do support non-domain joined scenarios, but expect to still respect the single SfB account per machine boundary. We're interested in hearing more about your specific use case however to understand the intended usage of maintaining more than one 'live' user session on a given OS instance. To that end sending you a DM . . .