Forum Discussion
Salesforce Integration with Skype For Business
A while back you may have heard that there is a way to integrate Skype for Business with Salesforce. We just posted an article to the Skype for Business Community Blog detailing how to do this. Check...
It's a great feature and shows a lot of promise - as it's currently only usable for internal communications it's useful but ....... what I would like to see in it is the ability to use SFB to initiate PSTN calls by clicking on a contacts phone/mobile/etc. number or the ability to receive PSTN calls (have SFB work with Lightning Open CTI or something more proprietary), ability to log them, etc.