Forum Discussion
S4B Online - Unable to collect call piped through a call queue
I have a call queue and it rings 3 users extensions without issue. However when a user pickups the phone it doesn't collect the call and the call continues to ring the other phones. We have one u...
Ok narrowed it down a bit.
Looks like skype for business is not answering when connected to polycom vvx 600 via btoe. If I disable this then it collects the call. However the phone in standalone does not function.
With exception to one user. If I sign a bad user in to his system it fails, change the user it works.
What Skype settings should I be looking at that could be a potential issue with collecting the call from a call queue. (If I dial direct I can pickup no matter which user).